Retail Shipping
Non-perishable 'Dry' Products
Our non-perishable products (cans, pouches, jars, gifts) are shipped by a ground courier which will deliver in approximately 5-10 business days. A rush order can be delivered overnight at extra cost. Products ship within 3 days from our warehouse.
- Ground - Flat Rate Across Canada 9.95
(5-10 business days)
- Expedited - Flat Rate Across Canada 29.95
(2-3 business days)
Frozen Products (Seafood Boxes) 2-4 Days
1-2 business days in handling time, 1-2 business days once shipped. Shipments of frozen products are arranged via priority air courier and is an additional charge for shipping outside of BC & Alberta. See prices below:
BC & Alberta
All Seafood Box Sizes- Shipping & Handling
- Frozen Gel Packs
- Styro Cooler
Central Canada
SK, MB, ON, QC- Shipping & Handling
- Frozen Gel Packs
- Styro Cooler
Central Canada
SK, MB, ON, QC- Shipping & Handling
- Frozen Gel Packs
- Styro Cooler
Rest of Canada
NL, NB, NS, PE, YT, NT, NU- Shipping & Handling
- Frozen Gel Packs
- Styro Cooler
Non-perishable 'Dry' Products
US orders typically ship out Wednesday morning of each week. This means that we need to receive your order by the previous Monday morning in order to meet export deadlines.
- Flat Rate - Ground 29.95
Flat-rate for all of the United States excluding Alaska and Hawaii.
For shipping to USA P.O. boxes, we can only offer standard shipping at this time. For estimated delivery times, please call 1-866-754-3191 or email info@stjeans.com.
Frozen Products (Seafood Boxes)
US orders typically ship out Wednesday morning of each week. This means that we need to receive your order by the previous Monday morning in order to meet export deadlines. 1-2 business days once shipped. Shipments of frozen products are arranged via priority air courier and is an additional charge per box.
United States
excluding Alaska & Hawaii- Import Fees
- Shipping & Handling
- Frozen Gel Packs
- Styro Cooler
call us toll free at 1-866-754-3191 for more information.
For Alaska, Hawaii and International Orders:
Please call us toll free at 1-866-754-3191 for more information.
Returns and Refunds
If you are dissatisfied with your order for any reason, please contact us right away and we’ll figure out the best way to straighten out the problem. You can return your unopened non-perishable retail items within 30 days for a prompt refund or exchange. Unfortunately, the original shipping charges are not refundable. Please mail your return in a prepaid, traceable package to:
St. Jean’s Cannery and Smokehouse
242 Southside Drive
Nanaimo, BC, Canada
V9R 6Z5
Tel: 250-754-2185
Fax: 250-754-5923
Toll Free: 1-866-754-3191
Email: info@stjeans.com
If you have any questions or issues with your processed sport fish, we’d like to help you out right away; please contact us at 1-866-754-3191 or info@stjeans.com.
FAQ
Retail product orders and sport fish processing orders are shipped under different rate programs.
Retail product orders (canned/non-perishables and frozen) are shipped via flat-rate shipping programs. Please visit our Shipping page for current rates.
Sport fish and processed sport fish orders are billed based on the weight of the order and the distance shipped. Shipping for canned orders (ground courier) is cheaper than frozen orders (priority air shipping). Please contact us if you’d like a shipping estimate on a sport order.
As well, you can avoid shipping costs by arranging to pick up your retail or sport fish order at one of our retail outlets in Nanaimo, Delta, YVR South Terminal (Richmond), Port Alberni, or Campbell River.
Orders of cans, foil pouches, most gift products, and non-perishables ship via ground couriers. Expedited shipping options are available for a higher fee.
Perishable/frozen products are shipped via priority air couriers. Our shipping staff will contact you to arrange for a shipment/delivery date. We never ship frozen orders without arranging the delivery date first. (We don’t want frozen salmon thawing on your front porch!)
Please visit our Shipping page for current rates. Retail products are shipping via a flat-rate shipping program while sport fish orders are billed based on the weight and delivery location.
As well, you can avoid shipping costs by arranging to pick up your order at one of our retail outlets in Nanaimo, Delta, YVR South Terminal (Richmond), Port Alberni, or Campbell River.
We do—with certain restrictions for some parts of the world. Please call us at 1-866-754-3191 (request the shipping department) for inquiries or to make arrangements.
Our “safe” zone is usually the first week of December for USA orders and the second week of December for Canadian orders, but please contacts us to confirm shipping times. (Or, for a safe bet, place your order in October or November!)
PS. Gift baskets, boxes, and tins are impactful gifts year-round!