Retail Shipping – Non-Perishable Products
*These shipping prices do not apply to Sport Fish (custom processing) orders or high-volume retail/wholesale orders. Please contact us toll free at 1-866-754-3191, info@stjeans.com or visit here for more information on sport fish shipping rates.
| Canadian Non-Perishable (Dry) Shipping Rates | Standard (5-10 business days) | Expedited (2-3 business days) |
|---|---|---|
| Flat-rate for all of Canada | 9.95* | 29.95* |
*Some restrictions apply
| USA Non-Perishable (Dry) Shipping Rates | Ground* |
|---|---|
| Flat-rate for all of the United States excluding Alaska and Hawaii | 29.95* |
*Some restrictions apply
US orders typically ship out Wednesday morning of each week. This means that we need to receive your order by the previous Monday morning in order to meet export deadlines. For shipping to USA P.O. boxes, we can only offer standard shipping at this time. For estimated delivery times, please call 1-866-754-3191 or email info@stjeans.com.
Retail Shipping – Frozen Products
Shipments of frozen products are arranged via priority air courier and are charged separately from Non-Perishable orders.
*These prices do not apply to Sport Fish orders or high-volume retail/wholesale orders. Please contact us toll free at 1-866-754-3191, info@stjeans.com or visit here for more information on sport fish rates.
| PERISHABLE (FROZEN) SHIPPING RATES | We will call you to schedule a shipping date |
|---|---|
| Canadian Frozen Flat Rate (Turnaround time approx 1-2 days) | 44.95 |
| USA Frozen Flat Rate (Turnaround time approx 7-10 days) – Does not include AK & HI | 49.95 |
For Alaska, Hawaii and International Orders:
Please call us toll free at 1-866-754-3191 for more information.
Returns and Refunds
If you are dissatisfied with your order for any reason, please contact us right away and we’ll figure out the best way to straighten out the problem. You can return your unopened non-perishable retail items within 30 days for a prompt refund or exchange. Unfortunately, the original shipping charges are not refundable. Please mail your return in a prepaid, traceable package to:
St. Jean’s Cannery and Smokehouse
242 Southside Drive
Nanaimo, BC, Canada
V9R 6Z5
Tel: 250-754-2185
Fax: 250-754-5923
Toll Free: 1-866-754-3191
Email: info@stjeans.com
If you have any questions or issues with your processed sport fish, we’d like to help you out right away; please contact us at 1-866-754-3191 or info@stjeans.com.