How it works.
At St. Jean's, we make it easy for you to experience the
freshest seafood, delivered directly to your door.
Here's how our process works:
Select Your Fish
Add your favourite items to your cart and proceed to checkout.
Flat Rate Shipping
Only 9.95 flat rate shipping across Canada & the US
Receive & Enjoy
All our canned product have a long shelf life, so fill up your cupboards and enjoy St. Jean's when you like.
📦 Holiday Shipping Deadlines
Ensure your holiday gifts arrive on time!
- Shipping within Canada: Order by December 13th
- Shipping to the US: Order by December 6th
Don’t miss out – shop early to make this holiday season unforgettable!
Frequently Asked Questions
Shipping Fees
We offer flat-rate shipping across Canada and the United States, Our non-perishable products (cans, pouches, jars, gifts) are shipped by a ground courier which will deliver in approximately 5-10 business days. A rush order can be delivered overnight at extra cost. Products ship within 3 days from our warehouse.
| Region | Shipping Time | Shipping Cost |
|---|---|---|
| Ground – Flat Rate Across Canada | 5-10 business days | $9.95 |
| Expedited – Flat Rate Across Canada) | 2-3 business days | $29.95 |
| United States – Flat Rate Ground | * | $29.95 |
*US orders typically ship out Wednesday morning of each week. This means that we need to receive your order by the previous Monday morning in order to meet export deadlines.
How do you package the fish?
Orders of cans, foil pouches, most gift products, and non-perishables ship via ground couriers. Expedited shipping options are available for a higher fee.
Our frozen fish is vacuum sealed and frozen. We pack our fish in styrofoam coolers with frozen gel packs. The coolers are then packed in carboard boxes to ensure safe travel.
Does St. Jean’s ship outside of Canada and the USA?
We do—with certain restrictions for some parts of the world. Please call us at 1-866-754-3191 (request the shipping department) for inquiries or to make arrangements.
When should I order gift baskets to ensure they arrive by Christmas?
📦 Holiday Shipping Deadlines
Ensure your holiday gifts arrive on time!
- Shipping within Canada: Order by December 13th
- Shipping to the US: Order by December 6th
Don’t miss out – shop early to make this holiday season unforgettable!
Our “safe” zone is usually the first week of December for USA orders and the second week of December for Canadian orders, but please contacts us to confirm shipping times. (Or, for a safe bet, place your order in October or November!)
PS. Gift baskets, boxes, and tins are impactful gifts year-round!
What is Route Protection?
Route is an added layer of protection to your order which insures replacement for lost, stolen, damaged or thawed packages in an easy and timely manner.
Can I order once or do I need a subscription?
At this time we only offer one-time delivery options. We are working on a subscription service and hopefully have something in place in the near future.
Do I need an account to place an order?
You can place an order without an account, but we recommend creating one for a faster checkout experience in the future. With an account, you can easily track your order history and manage subscriptions. Creating an account is quick and simple—get started here.
What is the minimum order amount?
There is no minimum order amount, although our shipping fees are 9.95 flat rate no matter how much you order.
Can I buy your products in store?
You can purchase our products at our retail locations: Nanaimo, Delta, YVR Vancouver Airport – South Terminal (Richmond), Port Alberni, and Campbell River. Most of our products are also available for purchase online at stjeans.com or can be ordered by phone, 1-866-754-3191. We do have special seasonal products and sales that are in-store only, so please drop on by and say hello!
Why do my cart items disappear while browsing?
Please ensure you have ‘cookies’ enabled in your browser; this is what remembers your cart additions as you continue to browse the website.
If you are dissatisfied with your order for any reason, please contact us right away and we’ll figure out the best way to straighten out the problem. You can return your unopened non-perishable retail items within 30 days for a prompt refund or exchange. Unfortunately, the original shipping charges are not refundable. Please mail your return in a prepaid, traceable package to:
St. Jean’s Cannery and Smokehouse
242 Southside Drive
Nanaimo, BC, Canada
V9R 6Z5
Tel: 250-754-2185
Fax: 250-754-5923
Toll Free: 1-866-754-3191
Email: info@stjeans.com
If you have any questions or issues with your processed sport fish, we’d like to help you out right away; please contact us at 1-866-754-3191 or info@stjeans.com.
Are your cans BPA-free?
Yes!
What do the codes on the bottom of the can mean?
Visit the Can codes section to learn what they mean.
How are your canned salmon and tuna different from other brands?
Most canned salmon and tuna are cooked twice; once before canning, and once during the canning process. However, we only cook our fish once, during the canning process. We believe that this allows the fish to retain more of its natural flavour and nutrients, and it’s still ready to eat right out of the can. As well, we don’t add any extra water, oil, or fillers to our canned salmon and tuna. Finally, we hand-pack all of our cans to ensure that portions are correct and quality is always high!
What is the shelf life of your canned / pouch fish?
The minimum shelf life is five years, though most canned products will maintain their quality for a number of years after that, provided that the can is not damaged in any way.
What is the best way to thaw my frozen fish?
Break the vacuum-seal (cut open the package) and thaw your fish overnight in the refrigerator. Once thawed, it should be consumed within three days.
What kind of wood do you use to smoke your salmon, tuna, and oysters?
Family secret! We can say that it is all-natural hardwood.
Where do you get your fish?
Our fish is wild-caught from Pacific Northwest salmon and tuna fisheries.
We process sport-caught salmon, tuna, halibut, and ground fish. (We are not accepting trout at this time.)
Please contact us if you have any questions about other species. As well, while high-quality fish of any species can be processed in any way with decent results, we can recommend processes that will work best with your catch.
Most people transport their fish in coolers with ice. Do not wrap your fish in newspaper, tissue paper, or plastic wrap. If you are freezing your fish at home before bringing to St. Jean’s, please wrap it in freezer paper.
We can accept fish fresh or frozen. Fish can be whole, cleaned (heads off/guts out), or filleted. To comply with DFO regulations, please ensure you are able to identify individual fish during transport.
We always weigh your fish when you drop it off. Because all non-canned processing is billed based on incoming weight, you are at an advantage if you bring in fish that is already cleaned, with heads off and guts out. If you are canning your fish, you only pay for the cans you receive, so there is no cost benefit to filleting your fish beforehand; however, leaving the guts in causes your fish to degrade much more rapidly, so you are strongly advised to clean your fish beforehand in order to maximize the quality of the fish meat.
Often, during busy periods (including the heart of sport fish season, from June-October), we will not accept fish with guts. To be on the safe side, always clean your fish!
Most fishing lodges on the BC coast have shipping arrangements with us; simply speak to your guide or host. We also have a series of drop-off depots in western BC that can ship your fish to our processing plant. Click here to see a list of our drop-off locations.
You will need to allow 10-12 weeks for processing and delivery, especially during the peak of the sport fish season (mid-July to mid-September). However, most orders will be completed much more quickly (3-5 weeks).
The fish processing itself is quite fast and completed over a handful of days once your fish is in our plant, but typical delays are due to sport fish volume, packaging backlogs, and courier requirements. Hand-filleting and hand-packing fish is definitely slower than what machines can do, but we believe the resulting quality is worth it!
Note: international orders (outside of Canada & USA) often take longer because of volume shipping and customs requirements outside of St. Jean’s controls.
We have developed a comprehensive tracking system to ensure that you receive your own fish back, beginning with your initial processing card. Each card–filled out in triplicate–documents the store, depot, or lodge drop-off point and assigns a master receipt number to your order. Futher paperwork is produced for every process request. This information stays with your fish during the entire process: when it is received, weighed, filleted/portioned, packaged/canned, and boxed up for delivery or shipping.
This level of tracking is another reason why our sport fish turn-around times may not be lightning-quick, but it’s the right way to ensure you receive the one that didn’t get away!
Most canned salmon and tuna are cooked twice; once before canning, and once during the canning process. However, we only cook our fish once, during the canning process. We believe that this allows the fish to retain more of its natural flavour and nutrients, and it’s still ready to eat right out of the can. As well, we don’t add any extra water, oil, or fillers to our canned salmon and tuna. Finally, we hand-pack all of our cans to ensure that portions are correct and quality is always high!
Our operating hours at our retail stores and processing plant vary depending on the season. Please refer here to find current hours.
Enter Code Found on Your Can
Don’t see your questions in our Frequently Asked Questions list? Drop us a line at info@stjeans.com or call toll-free 1-866-754-3191. We’ll be happy to help.